{"id":9108,"date":"2025-10-02T11:43:31","date_gmt":"2025-10-02T09:43:31","guid":{"rendered":"https:\/\/scanhotels-stadthafen.de\/terms-and-conditions-vouchers-and-tickets\/"},"modified":"2025-12-10T12:18:51","modified_gmt":"2025-12-10T11:18:51","slug":"terms-and-conditions-vouchers-and-tickets","status":"publish","type":"page","link":"https:\/\/scanhotels-stadthafen.de\/en\/terms-and-conditions-vouchers-and-tickets\/","title":{"rendered":"Terms and conditions Vouchers and tickets"},"content":{"rendered":"\n<div class=\"gb-element-9aff7a84 alignfull\">\n<div class=\"gb-element-c7b97db1\">\n<h1 class=\"gb-text gb-text-94d6374d\">General Terms and Conditions ScanHotels<\/h1>\n<\/div>\n<\/div>\n\n<div class=\"gb-element-add563a6\">\n<h2 class=\"gb-text\">Purchase of vouchers<\/h2>\n\n\n\n<div class=\"gb-element-0edf45b0\">\n<span class=\"gb-text-f58a617e\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 946 16\" height=\"16\" 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2.0197C752.392 8.42098 755.946 13.1618 762.116 13.9176C765.509 14.3299 767.92 13.2534 769.452 11.9136C771.211 10.4021 772.399 8.05454 773.611 5.56961C774.616 3.55417 775.142 2.5121 775.999 1.80212C776.799 1.09214 777.576 0.931823 778.375 1.02343C779.667 1.18375 781.163 2.00825 781.62 3.93207\"><\/path>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n<div class=\"gb-element-b288d595\">\n<div>\n<h3 class=\"gb-text gb-text-1109e9b6\">\u00a7 1 Scope of application<\/h3>\n\n\n\n<p class=\"gb-text\">This part of the General Terms and Conditions governs the purchase of value and package vouchers in the online store at https:\/\/shop.scanhotels.de\/ and in direct sales on site between consumers or entrepreneurs and FH Rostocker Hotelbetriebs GmbH, Carl-Kossow-Stra\u00dfe 46, 18337 Marlow (trading under the brand name &#8220;ScanHotels&#8221;).<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-15995b76\">\n<div class=\"gb-element-907467a8\">\n<h3 class=\"gb-text gb-text-7920a2fe\">\u00a7 2 Conclusion of contract<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The presentation of vouchers in the online store or in direct sales does not constitute a binding offer by the hotel.<\/li>\n\n\n\n<li>In the online store, the customer can select a voucher with the desired voucher value or a specific service (package voucher) and place it in the shopping cart. After entering the personal data, selecting the payment method and clicking the Buy button, the customer submits a binding offer to conclude a purchase contract. <\/li>\n\n\n\n<li>The contract is concluded as soon as the hotel sends the voucher digitally to the e-mail address provided by the customer. When the voucher is sent, the customer also receives a summary of the order, the cancellation policy and these General Terms and Conditions<br\/>. <\/li>\n\n\n\n<li>When purchasing on site at the hotel, the contract is concluded by handing over the voucher and paying the stated amount at reception.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-5ce7710c\">\n<div class=\"gb-element-cbe36e6e\">\n<h3 class=\"gb-text gb-text-93ee2db9\">\u00a7 3 Acquisition and payment<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vouchers are only available in digital form in the hotel&#8217;s online store. After conclusion of the contract, the customer receives the voucher as a PDF file to the e-mail address they have provided. When purchasing on site, the voucher is handed over in the form of a physical voucher card.  <\/li>\n\n\n\n<li>The voucher is not personalized and can be redeemed by anyone who presents it.<\/li>\n\n\n\n<li>Payment is made in the online store using the payment methods offered there. The usual hotel payment methods (cash, EC\/credit card) are available for on-site purchases. <\/li>\n\n\n\n<li>By providing a credit card number when placing the order, the customer authorizes the hotel to debit the invoice amount from the credit card account provided.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-b318a3d1\">\n<div class=\"gb-element-e701051e\">\n<h3 class=\"gb-text gb-text-b84488be\">\u00a7 4 Validity and redemption<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vouchers can be redeemed for all services offered by the hotel. They are valid for three years from the end of the year in which the voucher was purchased. After this period, they can no longer be redeemed.  <\/li>\n\n\n\n<li>Multi-purpose vouchers with recommended services are valid for the recommended services specified on the voucher (e.g. brunch, breakfast, sauna or fitness card, menu). The service recommendation can be used within one year of purchase. At the end of the year, the multi-purpose voucher is converted into a value voucher with the value stated on the voucher and with the validity specified in paragraph 1. The area of the hotel in which the voucher can be redeemed is indicated on the voucher. Prices for special dates are subject to change.     <\/li>\n\n\n\n<li>Cash payment of the voucher value or any remaining balance is excluded. The same applies to interest. <\/li>\n\n\n\n<li>Vouchers can be redeemed in full or in part. In the case of value vouchers, any unused balance remains as a credit and can be used for further services within the validity period. <\/li>\n\n\n\n<li>The digital voucher in printed form or the physical voucher must be presented for redemption. The hotel is entitled to refuse redemption if the voucher is not presented or appears to have been tampered with. <\/li>\n\n\n\n<li>For an undisturbed experience with package vouchers, prior reservation is recommended.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-4d152bfd\">\n<div class=\"gb-element-edeb807c\">\n<h3 class=\"gb-text gb-text-876b454f\">\u00a7 5 Transferability and loss<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vouchers are transferable. The hotel may make payment to any holder of the voucher with discharging effect. <\/li>\n\n\n\n<li>The voucher is to be treated as cash. In the event of loss, theft or unauthorized use of the voucher, the hotel accepts no liability and is not obliged to provide compensation. <\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-2e3d4529\">\n<div class=\"gb-element-b6572368\">\n<h3 class=\"gb-text gb-text-39a891b1\">\u00a7 6 Liability<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The statutory warranty rights apply.<\/li>\n\n\n\n<li>The hotel is liable for damages resulting from injury to life, limb or health that are based on a culpable breach of duty by the hotel, its legal representatives or vicarious agents.<\/li>\n\n\n\n<li>The hotel shall only be liable for other damages in the event of intent or gross negligence. In the event of simple negligence, the hotel shall only be liable for the breach of material contractual obligations, but limited to the foreseeable damage typical for the contract. Material contractual obligations<br\/>are those whose fulfillment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely.  <\/li>\n\n\n\n<li>Any further liability of the hotel is excluded. Mandatory statutory claims, in particular under the Product Liability Act and from a guarantee assumed by the hotel, remain unaffected. <\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-48a6c888\">\n<div class=\"gb-element-a0e2afec\">\n<h3 class=\"gb-text gb-text-3c83049d\">\u00a7 7 Data protection<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The hotel undertakes to comply with all data protection regulations applicable in the Federal Republic of Germany, in particular the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).<\/li>\n\n\n\n<li>The hotel collects and processes the purchaser&#8217;s personal data exclusively for the purpose of executing the contract and fulfilling contractual and pre-contractual obligations. The legal basis for this is Art. 6 para. 1 lit. b GDPR.   <\/li>\n\n\n\n<li>The data will not be passed on to third parties unless this is necessary for the execution of the contract (e.g. involvement of payment service providers) or required by law.<\/li>\n\n\n\n<li>The buyer&#8217;s personal data will be deleted as soon as it is no longer required for the performance of the contract and there are no statutory retention obligations to the contrary.<\/li>\n\n\n\n<li>The buyer has the right to free information about the personal data stored by the hotel at any time. In addition, they have the right to rectification, erasure, restriction of processing, data portability and to object to the processing of their personal data. <\/li>\n\n\n\n<li>The Buyer may address any such questions or requests directly to the Hotel. The purchaser also has the right, without prejudice to any other administrative or judicial remedy, to lodge a complaint with a supervisory authority if he considers that the processing of his personal data infringes data protection regulations. <\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-4f1c8184\">\n<div class=\"gb-element-5f8d68ba\">\n<h3 class=\"gb-text gb-text-906b14cb\">\u00a7 8 Final provisions<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The contract language is German.<\/li>\n\n\n\n<li>The text of the contract will be saved by the hotel after conclusion of the contract. The customer receives the order details as well as these General Terms and Conditions with the confirmation of his order to the e-mail address provided by him. <\/li>\n\n\n\n<li>The contract shall be governed exclusively by the law of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. In the case of consumers, this choice of law shall only apply insofar as it does not withdraw the protection of mandatory provisions of the law of the country in which the consumer has his habitual residence. <\/li>\n\n\n\n<li>The exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship is, insofar as the customer is a merchant, a legal entity under public law or a special fund under public law, the registered office of the hotel. Otherwise, the<br\/>statutory places of jurisdiction shall apply. <\/li>\n\n\n\n<li>The hotel is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.<\/li>\n\n\n\n<li>Should individual provisions of this contract be or become invalid, the validity of the remainder of the contract shall remain unaffected, insofar as a contractual partner is not unreasonably disadvantaged as a result.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n<section class=\"gb-element-66923b24 alignfull trenner-img\">\n<div class=\"gb-element-d8975b0b\"\/>\n<\/section>\n\n<div class=\"gb-element-4621253d\">\n<h2 class=\"gb-text\">Purchase of event tickets<\/h2>\n\n\n\n<div class=\"gb-element-72eddf14\">\n<span class=\"gb-text-4a966562\"><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 946 16\" height=\"16\" width=\"946\">\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M1.00383 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1.92157 59.5258 2.01318C60.817 2.1735 62.3138 2.99799 62.7709 4.92181\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M817.881 3.00969C817.744 9.41097 821.297 14.1518 827.467 14.9076C830.861 15.3199 833.272 14.2434 834.803 12.9036C836.563 11.3921 837.751 9.04453 838.962 6.5596C839.968 4.54416 840.493 3.50209 841.35 2.79211C842.15 2.08213 842.927 1.92181 843.727 2.01342C845.018 2.17374 846.515 2.99824 846.972 4.92206\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M66.3554 3.00969C66.2183 9.41097 69.7718 14.1518 75.942 14.9076C79.3356 15.3199 81.7466 14.2434 83.2777 12.9036C85.0373 11.3921 86.2257 9.04453 87.4368 6.5596C88.4423 4.54416 88.968 3.50209 89.8249 2.79211C90.6248 2.08213 91.4017 1.92181 92.2016 2.01342C93.4928 2.17374 94.9896 2.99824 95.4466 4.92206\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M850.557 3.00944C850.419 9.41073 853.973 14.1516 860.143 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2.13422 912.324 4.05804\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M915.908 2.14567C915.771 8.54696 919.325 13.2878 925.495 14.0436C928.888 14.4558 931.299 13.3794 932.83 12.0396C934.59 10.528 935.778 8.18052 936.99 5.69558C937.995 3.68015 938.521 2.63808 939.378 1.9281C940.177 1.21812 940.954 1.0578 941.754 1.14941C943.045 1.30973 944.542 2.13422 944.999 4.05804\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M131.703 2.0197C131.566 8.42098 135.119 13.1618 141.29 13.9176C144.683 14.3299 147.094 13.2534 148.625 11.9136C150.385 10.4021 151.573 8.05454 152.784 5.56961C153.79 3.55417 154.316 2.5121 155.173 1.80212C155.972 1.09214 156.749 0.931823 157.549 1.02343C158.84 1.18375 160.337 2.00825 160.794 3.93207\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M164.379 2.0197C164.242 8.42098 167.795 13.1618 173.965 13.9176C177.359 14.3299 179.77 13.2534 181.301 11.9136C183.061 10.4021 184.249 8.05454 185.46 5.56961C186.466 3.55417 186.991 2.5121 187.848 1.80212C188.648 1.09214 189.425 0.931823 190.225 1.02343C191.516 1.18375 193.013 2.00825 193.47 3.93207\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M197.059 3.13591C196.921 9.53719 200.475 14.278 206.645 15.0338C210.039 15.4461 212.45 14.3696 213.981 13.0298C215.74 11.5183 216.929 9.17075 218.14 6.68582C219.145 4.67039 219.671 3.62832 220.528 2.91833C221.328 2.20835 222.105 2.04803 222.905 2.13964C224.196 2.29996 225.693 3.12446 226.15 5.04828\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M229.73 3.00944C229.593 9.41073 233.147 14.1516 239.317 14.9074C242.711 15.3196 245.122 14.2432 246.653 12.9034C248.412 11.3918 249.601 9.04429 250.812 6.55935C251.817 4.54392 252.343 3.50185 253.2 2.79187C254 2.08189 254.777 1.92157 255.577 2.01318C256.868 2.1735 258.365 2.99799 258.822 4.92181\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M262.405 3.00944C262.268 9.41073 265.822 14.1516 271.992 14.9074C275.385 15.3196 277.796 14.2432 279.327 12.9034C281.087 11.3918 282.275 9.04429 283.487 6.55935C284.492 4.54392 285.018 3.50185 285.875 2.79187C286.675 2.08189 287.452 1.92157 288.251 2.01318C289.543 2.1735 291.039 2.99799 291.496 4.92181\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M295.081 2.14567C294.944 8.54696 298.497 13.2878 304.668 14.0436C308.061 14.4558 310.472 13.3794 312.003 12.0396C313.763 10.528 314.951 8.18052 316.162 5.69558C317.168 3.68015 317.694 2.63808 318.551 1.9281C319.35 1.21812 320.127 1.0578 320.927 1.14941C322.218 1.30973 323.715 2.13422 324.172 4.05804\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M327.753 2.0197C327.616 8.42098 331.169 13.1618 337.339 13.9176C340.733 14.3299 343.144 13.2534 344.675 11.9136C346.435 10.4021 347.623 8.05454 348.834 5.56961C349.84 3.55417 350.365 2.5121 351.222 1.80212C352.022 1.09214 352.799 0.931823 353.599 1.02343C354.89 1.18375 356.387 2.00825 356.844 3.93207\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M360.433 2.0197C360.295 8.42098 363.849 13.1618 370.019 13.9176C373.413 14.3299 375.824 13.2534 377.355 11.9136C379.114 10.4021 380.303 8.05454 381.514 5.56961C382.519 3.55417 383.045 2.5121 383.902 1.80212C384.702 1.09214 385.479 0.931823 386.279 1.02343C387.57 1.18375 389.067 2.00825 389.524 3.93207\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M393.104 3.13566C392.967 9.53695 396.521 14.2778 402.691 15.0336C406.085 15.4458 408.496 14.3694 410.027 13.0296C411.786 11.518 412.975 9.17051 414.186 6.68557C415.191 4.67014 415.717 3.62807 416.574 2.91809C417.374 2.20811 418.151 2.04779 418.951 2.1394C420.242 2.29972 421.739 3.12421 422.196 5.04803\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M425.78 3.00944C425.643 9.41073 429.197 14.1516 435.367 14.9074C438.76 15.3196 441.171 14.2432 442.702 12.9034C444.462 11.3918 445.65 9.04429 446.862 6.55935C447.867 4.54392 448.393 3.50185 449.25 2.79187C450.05 2.08189 450.827 1.92157 451.626 2.01318C452.918 2.1735 454.414 2.99799 454.871 4.92181\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M458.452 3.00969C458.315 9.41097 461.869 14.1518 468.039 14.9076C471.432 15.3199 473.843 14.2434 475.374 12.9036C477.134 11.3921 478.322 9.04453 479.534 6.5596C480.539 4.54416 481.065 3.50209 481.922 2.79211C482.721 2.08213 483.498 1.92181 484.298 2.01342C485.589 2.17374 487.086 2.99824 487.543 4.92206\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M491.128 2.14567C490.991 8.54696 494.544 13.2878 500.714 14.0436C504.108 14.4558 506.519 13.3794 508.05 12.0396C509.81 10.528 510.998 8.18052 512.209 5.69558C513.215 3.68015 513.74 2.63808 514.597 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2.01318C681.644 2.1735 683.141 2.99799 683.598 4.92181\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M687.183 2.14567C687.045 8.54696 690.599 13.2878 696.769 14.0436C700.163 14.4558 702.574 13.3794 704.105 12.0396C705.864 10.528 707.053 8.18052 708.264 5.69558C709.269 3.68015 709.795 2.63808 710.652 1.9281C711.452 1.21812 712.229 1.0578 713.029 1.14941C714.32 1.30973 715.817 2.13422 716.274 4.05804\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M719.853 2.0197C719.716 8.42098 723.27 13.1618 729.44 13.9176C732.834 14.3299 735.245 13.2534 736.776 11.9136C738.535 10.4021 739.724 8.05454 740.935 5.56961C741.94 3.55417 742.466 2.5121 743.323 1.80212C744.123 1.09214 744.9 0.931823 745.7 1.02343C746.991 1.18375 748.488 2.00825 748.945 3.93207\"><\/path>\n<path stroke-miterlimit=\"10\" stroke-width=\"1.5\" stroke=\"#052936\" d=\"M752.529 2.0197C752.392 8.42098 755.946 13.1618 762.116 13.9176C765.509 14.3299 767.92 13.2534 769.452 11.9136C771.211 10.4021 772.399 8.05454 773.611 5.56961C774.616 3.55417 775.142 2.5121 775.999 1.80212C776.799 1.09214 777.576 0.931823 778.375 1.02343C779.667 1.18375 781.163 2.00825 781.62 3.93207\"><\/path>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n<div class=\"gb-element-e38fd6b7\">\n<div>\n<h3 class=\"gb-text gb-text-d6e5c243\">\u00a7 1 Scope of application<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This part of the General Terms and Conditions regulates the purchase of admission tickets (tickets) for events organized by FH Rostocker Hotelbetriebs GmbH, Carl-Kossow-Stra\u00dfe 46, 18337 Marlow (trading under the brand name &#8220;ScanHotels&#8221;).<\/li>\n\n\n\n<li>The regulations apply both to purchases via the hotel&#8217;s online store and to ticket orders via the inquiry form or as part of a reservation via reception.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-1dedd004\">\n<div class=\"gb-element-a99c5410\">\n<h3 class=\"gb-text gb-text-578c79e7\">\u00a7 2 Conclusion of contract<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The presentation of events and the granting of the opportunity to place an order via the online store, an inquiry form or as part of a reservation does not constitute a binding offer on the part of the hotel.<\/li>\n\n\n\n<li>Only the customer&#8217;s order constitutes a binding offer to conclude a purchase contract. In the online store, the order is placed by selecting the event, entering the required data, selecting the payment method and confirming by clicking the &#8220;Buy&#8221; button. When ordering using the inquiry form or via the reception<br\/>, the customer submits their offer by sending the form or booking request.  <\/li>\n\n\n\n<li>The contract is concluded as soon as the hotel confirms the order or sends the tickets to the customer. With the confirmation, the customer receives a summary of the order, the cancellation policy and these General Terms and Conditions. <\/li>\n\n\n\n<li>The hotel reserves the right to limit the number of tickets per person in individual cases.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-4f7d3c2a\">\n<div class=\"gb-element-087e9865\">\n<h3 class=\"gb-text gb-text-709e5f5e\">\u00a7 3 Prices and payment<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The price shown when the contract is concluded applies to the purchase of tickets. All prices include the applicable statutory value added tax. <\/li>\n\n\n\n<li>If special prices or discounts (e.g. for students or certain groups of people) are granted for individual events, this is indicated separately. Entitlement to a discount only exists if this was expressly offered when the contract was concluded. The original<br\/>proof of entitlement to a discount must be presented upon admission to the event at the latest. If proof cannot be provided, the difference to the regular ticket price must be paid in order to be entitled to admission.   <\/li>\n\n\n\n<li>Payment is made via the payment methods offered in the online store or as part of a reservation via the payment methods accepted at reception. All prices are due immediately upon conclusion of the contract. <\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-511a7f1d\">\n<div class=\"gb-element-414f8907\">\n<h3 class=\"gb-text gb-text-562ac4c2\">\u00a7 4 Validity, redemption, event and return<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tickets only entitle the holder to one visit to the event named on the ticket. Entitlement to admission exists only for the specified event, on the specified date and at the specified location. <\/li>\n\n\n\n<li>Tickets lose their validity at the end of the event. Cash payment or interest on the ticket price is excluded. <\/li>\n\n\n\n<li>The valid event times are announced by the hotel on the website, in the online store, in social media and on the tickets. We reserve the right to make changes. To the best of its knowledge, the hotel will inform the customer in good time of the cancellation, a refusal or a<br\/>change of location or time. The hotel assumes no liability for the accuracy of announcements in third-party media (e.g. press, program booklets).   <\/li>\n\n\n\n<li>If an event is canceled or finally canceled, the customer is entitled to a refund of the ticket price paid in exchange for the return of the original ticket. The claim shall lapse in accordance with the statutory provisions. <\/li>\n\n\n\n<li>Tickets remain valid in the event of a change of location or date. A refund of the ticket price is only possible if the event is postponed to another date and the ticket is returned before the alternative date. <\/li>\n\n\n\n<li>The customer is obliged to check tickets for correctness (number, date, time, place, price) immediately upon receipt and to notify the hotel of any complaints.<\/li>\n\n\n\n<li>The return of tickets already purchased is generally excluded. The customer bears the risk of being unable to attend (e.g. illness, vacation, loss or damage to the ticket). However, the hotel may voluntarily maintain a waiting list and, at its own discretion, allow a<br\/>refund if tickets for an event can be reallocated. For certain events, the hotel also grants different cancellation options: <a href=\"https:\/\/scanhotels-city.de\/stornierungsfristen\/\">Cancellation deadlines<\/a>   <\/li>\n\n\n\n<li>Admission to the event may be refused if the original ticket is not presented or appears to have been tampered with. The customer must inform themselves independently and in good time about the regulations applicable to the event (e.g. official requirements, prevention measures) and comply with these in order to gain access. <\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-a9fda92b\">\n<div class=\"gb-element-ff4c9976\">\n<h3 class=\"gb-text gb-text-919dff70\">\u00a7 5 Transferability and resale<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tickets are personal, but can be transferred by the purchaser to another person. The hotel can make payment to the respective ticket holder with discharging effect. <\/li>\n\n\n\n<li>The private resale of tickets is permitted, provided it does not take place at a higher price than the printed ticket price plus a maximum of 20% to cover own expenses. Any commercial resale beyond this is prohibited<br\/>. <\/li>\n\n\n\n<li>If a customer violates these restrictions, the hotel is entitled to cancel the booking in question and declare the tickets invalid. Amounts already paid will not be refunded in this case. <\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-b7def768\">\n<div class=\"gb-element-fd937c7f\">\n<h3 class=\"gb-text gb-text-d8cb03af\">\u00a7 6 Bringing food and beverages<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Food and drinks for events are provided exclusively by the hotel. Bringing your own food and drinks is not permitted. <\/li>\n\n\n\n<li>Exceptions require the prior written consent of the hotel. In this case, the hotel may charge an appropriate fee (&#8220;corkage fee&#8221;) to cover the costs incurred. <\/li>\n\n\n\n<li>The customer bears full responsibility for the health safety of the food and beverages he\/she brings with him\/her and indemnifies the hotel against all third-party claims arising from this.<\/li>\n\n\n\n<li>The hotel assumes no liability for the shelf life of food or beverages that remain in the hotel after an event or are taken away by the customer.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-55ffdb64\">\n<div class=\"gb-element-2f36679e\">\n<h3 class=\"gb-text gb-text-85e81ff8\">\u00a7 7 Liability<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The statutory warranty rights apply.<\/li>\n\n\n\n<li>The hotel is liable for damages resulting from injury to life, limb or health that are based on a culpable breach of duty by the hotel, its legal representatives or vicarious agents.<\/li>\n\n\n\n<li>The hotel shall only be liable for other damages in the event of intent or gross negligence. In the event of simple negligence, the hotel shall only be liable for the breach of material contractual obligations, but limited to the foreseeable damage typical for the contract. Material contractual obligations<br\/>are those whose fulfillment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely.  <\/li>\n\n\n\n<li>Any further liability of the hotel is excluded. Mandatory statutory claims, in particular under the Product Liability Act and from a guarantee assumed by the hotel, remain unaffected. <\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-4d7f09fc\">\n<div class=\"gb-element-0e39fe71\">\n<h3 class=\"gb-text gb-text-f9d3a83b\">\u00a7 8 Data protection<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The hotel undertakes to comply with all data protection regulations applicable in the Federal Republic of Germany, in particular the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).<\/li>\n\n\n\n<li>The hotel collects and processes the customer&#8217;s personal data exclusively for the purpose of executing the contract and fulfilling contractual and pre-contractual obligations. The legal basis for this is Art. 6 para. 1 lit. b GDPR.   <\/li>\n\n\n\n<li>The data will not be passed on to third parties unless this is necessary for the execution of the contract (e.g. payment service providers, IT service providers) or required by law.<\/li>\n\n\n\n<li>The customer&#8217;s personal data will be deleted as soon as it is no longer required for the performance of the contract and there are no statutory retention obligations to the contrary.<\/li>\n\n\n\n<li>The customer has the right to free information about the personal data stored by the hotel at any time. In addition, they have the right to rectification, erasure, restriction of processing, data portability and to object to the processing of their personal data. <\/li>\n\n\n\n<li>The customer can address corresponding questions or requests directly to the hotel. The customer also has the right, without prejudice to other administrative or judicial remedies, to lodge a complaint with a supervisory authority if he\/she is of the opinion that the processing of his\/her personal data violates data protection regulations. <\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gb-element-e04a1e5e\">\n<div class=\"gb-element-b7093051\">\n<h3 class=\"gb-text gb-text-a2239aba\">\u00a7 9 Final provisions<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The contract language is German.<\/li>\n\n\n\n<li>The text of the contract is not saved by the hotel after conclusion of the contract. The customer receives the order details as well as these General Terms and Conditions with the confirmation of his order to the e-mail address provided by him <\/li>\n\n\n\n<li>The contract shall be governed exclusively by the law of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. In the case of consumers, this choice of law shall only apply insofar as it does not withdraw the protection of mandatory provisions of the law of the country in which the consumer has his habitual residence. <\/li>\n\n\n\n<li>The exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship, insofar as the customer is a merchant, a legal entity under public law or a special fund under public law, is the registered office of the hotel. Otherwise, the statutory places of jurisdiction shall apply. <\/li>\n\n\n\n<li>The hotel is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.<\/li>\n\n\n\n<li>Should individual provisions of this contract be or become invalid, the validity of the remainder of the contract shall remain unaffected, insofar as a contractual partner is not unreasonably disadvantaged as a result.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>General Terms and Conditions ScanHotels Purchase of vouchers \u00a7 1 Scope of application This part of the General Terms and Conditions governs the purchase of value and package vouchers in the online store at https:\/\/shop.scanhotels.de\/ and in direct sales on site between consumers or entrepreneurs and FH Rostocker Hotelbetriebs GmbH, Carl-Kossow-Stra\u00dfe 46, 18337 Marlow (trading &#8230; <a title=\"Terms and conditions Vouchers and tickets\" class=\"read-more\" href=\"https:\/\/scanhotels-stadthafen.de\/en\/terms-and-conditions-vouchers-and-tickets\/\" aria-label=\"Read more about Terms and conditions Vouchers and tickets\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"header_stage":[],"class_list":["post-9108","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and conditions Vouchers and tickets - ScanHotels Stadthafen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scanhotels-stadthafen.de\/en\/terms-and-conditions-vouchers-and-tickets\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions Vouchers and tickets - ScanHotels Stadthafen\" \/>\n<meta property=\"og:description\" content=\"General Terms and Conditions ScanHotels Purchase of vouchers \u00a7 1 Scope of application This part of the General Terms and Conditions governs the purchase of value and package vouchers in the online store at https:\/\/shop.scanhotels.de\/ and in direct sales on site between consumers or entrepreneurs and FH Rostocker Hotelbetriebs GmbH, Carl-Kossow-Stra\u00dfe 46, 18337 Marlow (trading ... 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