{"id":9085,"date":"2025-07-03T14:34:35","date_gmt":"2025-07-03T12:34:35","guid":{"rendered":"https:\/\/scanhotels-stadthafen.de\/faq\/"},"modified":"2025-12-10T13:52:23","modified_gmt":"2025-12-10T12:52:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/scanhotels-stadthafen.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
\n
\n

Questions and answers<\/h1>\n\n\n\n

An introductory text welcoming guests and giving an overview of the services on offer.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
Home<\/a><\/span> FAQ<\/span><\/span><\/div><\/div>\n<\/div>\n\n\n\n
\n

Here is a headline<\/h2>\n\n\n\n
\n\n <\/path>\n<\/svg><\/span>General information<\/span><\/a>\n\n\n\n\n <\/path>\n<\/svg><\/span>Parking<\/span><\/a>\n\n\n\n\n <\/path>\n<\/svg><\/span>Pets<\/span><\/a>\n\n\n\n\n <\/path>\n<\/svg><\/span>Gastronomy<\/span><\/a>\n\n\n\n\n <\/path>\n<\/svg><\/span>Meeting and events<\/span><\/a>\n<\/div>\n\n\n\n
\n

General information<\/h3>\n\n\n\n
\n
\n
\n

What does the switch to ScanHotels mean?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

A new chapter begins with ScanHotels – with a familiar team, familiar quality and an attitude that focuses even more strongly on what makes our hotel special: personality, regionality and hospitality with heart and mind.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Will my existing booking remain valid?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

Yes. Your booking with us is secure and valid – no matter when it was made.
Arrival and stay are possible as planned. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

When can I book online on the website?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

From July 09, 2025 we can be booked directly via this website.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Can I continue to enjoy the benefits of the previous loyalty program?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

Points from the loyalty program can no longer be collected or redeemed. Existing bookings with benefits from the program will of course remain valid. Only restaurant discounts cannot be granted at present. Our own loyalty program is already being planned – more on this soon. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n

Parking<\/h3>\n\n\n\n
\n
\n
\n

What does the switch to ScanHotels mean?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

A new chapter begins with ScanHotels – with a familiar team, familiar quality and an attitude that focuses even more strongly on what makes our hotel special: personality, regionality and hospitality with heart and mind.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Will my existing booking remain valid?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

Yes. Your booking with us is secure and valid – no matter when it was made.
Arrival and stay are possible as planned. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

When can I book online on the website?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

From July 09, 2025 we can be booked directly via this website.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Can I continue to enjoy the benefits of the previous loyalty program?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

Points from the loyalty program can no longer be collected or redeemed. Existing bookings with benefits from the program will of course remain valid. Only restaurant discounts cannot be granted at present. Our own loyalty program is already being planned – more on this soon. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n

Pets<\/h3>\n\n\n\n
\n
\n
\n

What does the switch to ScanHotels mean?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

A new chapter begins with ScanHotels – with a familiar team, familiar quality and an attitude that focuses even more strongly on what makes our hotel special: personality, regionality and hospitality with heart and mind.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Will my existing booking remain valid?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

Yes. Your booking with us is secure and valid – no matter when it was made.
Arrival and stay are possible as planned. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

When can I book online on the website?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

From July 09, 2025 we can be booked directly via this website.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Can I continue to enjoy the benefits of the previous loyalty program?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

Points from the loyalty program can no longer be collected or redeemed. Existing bookings with benefits from the program will of course remain valid. Only restaurant discounts cannot be granted at present. Our own loyalty program is already being planned – more on this soon. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n

Gastronomy<\/h3>\n\n\n\n
\n
\n
\n

What does the switch to ScanHotels mean?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

A new chapter begins with ScanHotels – with a familiar team, familiar quality and an attitude that focuses even more strongly on what makes our hotel special: personality, regionality and hospitality with heart and mind.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Will my existing booking remain valid?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

Yes. Your booking with us is secure and valid – no matter when it was made.
Arrival and stay are possible as planned. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

When can I book online on the website?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

From July 09, 2025 we can be booked directly via this website.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Can I continue to enjoy the benefits of the previous loyalty program?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

Points from the loyalty program can no longer be collected or redeemed. Existing bookings with benefits from the program will of course remain valid. Only restaurant discounts cannot be granted at present. Our own loyalty program is already being planned – more on this soon. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n

Meeting and events<\/h3>\n\n\n\n
\n
\n
\n

What does the switch to ScanHotels mean?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

A new chapter begins with ScanHotels – with a familiar team, familiar quality and an attitude that focuses even more strongly on what makes our hotel special: personality, regionality and hospitality with heart and mind.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Will my existing booking remain valid?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

Yes. Your booking with us is secure and valid – no matter when it was made.
Arrival and stay are possible as planned. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

When can I book online on the website?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

From July 09, 2025 we can be booked directly via this website.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Can I continue to enjoy the benefits of the previous loyalty program?<\/strong><\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

\n
\n

Points from the loyalty program can no longer be collected or redeemed. Existing bookings with benefits from the program will of course remain valid. Only restaurant discounts cannot be granted at present. Our own loyalty program is already being planned – more on this soon. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\n

Three<\/strong><\/span>\n <\/path>\n<\/svg><\/span><\/p>\n\n\n\n

Sound<\/strong><\/span>\n <\/path>\n<\/svg><\/span><\/p>\n\n\n\n

Text<\/strong><\/p>\n<\/div>\n\n\n\n

Ask the hosts<\/p>\n\n\n\n

Precise, relevant and helpful CTA subtext in clear, easy-to-understand language, e.g. highlighting a complementary benefit, clarification, confidence-building or instruction.<\/p>\n\n\n\nFind a contact person<\/a>\n<\/div>\n<\/div>\n\n\n\n

\n

Or write to us<\/h3>\n\n\n\n
\n
\n

Please note: The fields marked with * are mandatory and must be filled in.<\/p>\n\n\n\n

\n
\n

<\/p>

    <\/ul><\/div>\n
    \n
    \n<\/fieldset>\n
    \n\t
    \n\t\t

    \n\t\t

    \n\t\t

    \n\t\t